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Shipping Policy

Last Updated: 11/6/25

Thank you for shopping with Off the Trace Crafts & Designs!
This Shipping Policy explains how we handle shipping and delivery of orders placed through offthetracedesigns.com.

1. Order Processing Time

All orders are processed within 1-5 business day (excluding weekends and holidays) after receiving your payment confirmation.
You will receive an email notification once your order has shipped.

Note: During high-demand periods, holidays, or promotions, processing times may be slightly longer. For large custom orders, processing time will be longer, this will be communicated directly with the customer. 

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times are estimates and may vary depending on the carrier, destination, and weather or service delays beyond our control.

3. Shipping Locations

We currently ship to:

  • All U.S. states and territories (excluding Alaska, Hawaii, and Puerto Rico)

  • International shipping: If shipping outside of U.S., please contact us. 

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and link to track your package through the carrier’s website.
Please allow up to 24–48 hours for tracking information to update.

5. Shipping Carriers

We primarily ship through trusted carriers such as:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

You may select your preferred carrier at checkout (where available).

6. Delays and Lost Packages

While we make every effort to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier backlogs or service disruptions

  • Incorrect or incomplete addresses

If your order is significantly delayed or lost in transit, please contact us at offthetrace@gmail.com and we will assist you in resolving the issue.

7. Wrong or Incomplete Addresses

Please double-check your shipping address during checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an invalid address, additional shipping fees may apply to reship it.

8. Damaged or Missing Items

If your order arrives damaged or with missing items:

  1. Contact us within 3-5 days of delivery at offthetrace@gmail.com.

  2. Include your order number, a description of the issue, and photos if applicable.
    We’ll work to resolve the issue promptly with a replacement or refund as appropriate.

9. International Shipping 

  • Customs fees, duties, or taxes are the customer’s responsibility.

  • We are not responsible for delays caused by customs processing.

10. Contact Us

If you have any questions about your order or our shipping practices, please contact us:

Off the Trace Crafts & Designs
Email: offthetrace@gmail.com

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